Helping You Build Relationships
19 Feb
I was recently interviewed by PRWeek for a story they ran on February 16 entitled, “Online marketplaces match firms with freelance pros” (subscription required). It made me realize that we are using many different (affordable) tools to help us remain nimble during these “challenging economic times.”

As most of you have probably heard me say, “I refuse to participate in the recession.” But at the same time, we have to be cognizant of the reality we’re facing every day as business owners and professionals. Here is a list of some of the tools, services and outlets that have helped us (1) save money, (2) save time & (3) remain competitive:
1. Elance (http://www.elance.com) – Outsourcing isn’t just for the Fortune 500 anymore. In fact, Elance is a wonderful place to connect with experienced freelancers, contractors, virtual assistants and even businesses. You can post a job description with details then review and interview your candidates before you make the decision…all online. The best part is you can tap into a global network of professionals, maximize the competitive environment and get high-end/professional services for a very reasonable cost. We have used Elance in several capacities.
2. Brads Deals (http://www.bradsdeals.com) – In today’s economy, you can’t afford not to find the very best deals on everything you purchase. Brads Deals is a site that takes all the work off your plate and lines you up with the very best coupons, deals and values across 1,000+ retailers. Not only is Brads Deals a client, but we have started purchasing our office supplies, PCs, equipment and other business purchases on the site seeing as much as 60-70% savings.
3. Base camp & High-rise (http://www.37signals.com/) – We were fortunate enough to find 37signals & their web-based software platforms early on in our business. As a result we are now using Base camp which serves as our intranet but is also an amazing project management tool [about $49/month]. The other piece we utilize is called High-rise which serves as our customer relationship management (CRM) database allowing us to track everyone we interact with (media, clients, prospects, partners, etc.) [About $24/month].
4. RingCentral (http://www.ringcentral.com/) – RingCentral is a virtual phone system for your business. Bottom line, it allows you to act and function as if you’re a large Fortune 500 company for as little as $9.99/month. We have used RingCentral for about 6 months now as our primary phone #. Then they get a virtual directory to ring any one of our employees…the call is then forwarded to your office, then cell, then home (if you dare) and back to your voicemail if you don’t pick up anywhere. Then they send you an email with your voicemails…which allows you to save without clogging your voicemail.
5. Social Media – How could I put together a Top 5 list about helping businesses without at least mentioning social media
? Besides the time investment, we can implement our social media strategy (and do) for no cost to our business.
As always, I’m sure there are hundreds of others we could add to the list. What tools is your business using to help during this recession? Please share!
Matt

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5 Responses for "5 Tools to Help Businesses During a Recession"
Great tips, Matt – I have never heard of Brad’s deals before but will have to check it out!
Another tool I’ve been using a lot over the past year is Constant Contact for e-mail newsletters and surveys. I can load my customer e-mail database into its contact feature and then create professional-looking HTML eNewsletters with actually having to know much (any) HTML. And I can track who has opened each e-mail and clicked on each link within. I know there are lots of services out there like this and many offer free demos. It’s been really helpful to me and it’s a low-cost solution to staying in touch with our customer base.
We’ve also been using GoToWebinar a lot to cut down on travel/meetings and to present new products and training to our customers and sales force. It’s a pretty reasonable monthly fee and it’s very interactive.
Amy, thanks for adding some tools to the mix! I’ve heard a lot of great things about Constant Contact but heard they don’t allow you to customize as you’re restricted to their templates. I’d love to hear how you’re using this service with your clients!
I haven’t heard of GoToWebinar but will look into them now that you’ve brought it up. Speaking of web conferences – do you use just a standard web cam when you do this with clients, etc.? I’ve been looking at Flip Video Cameras for my blog & video, but also curious about the web cam options as well…Thanks!
You do have the option to use your own code for ConstantContact eNewsletters, but I haven’t tried that yet. I’ve found that there’s enough customization available with the templates they offer that I can get it the look and feel I want. I often start out with a template topic that’s completely unrelated (restaurant, travel, etc.) and by manipulating photos, backgrounds, etc. I end up getting what I want.
With GoToWebinar, I haven’t used a webcam. Everyone logs in and calls in and I share my screen (typically a PPT pitch) and then they can type a comment either via the web interface or speak up on the phone. They also have an option called GoToMeeting that just facilitates conference calls with smaller groups and no screen-sharing.
With the cumbersome processes in place at my company to procure new software, it’s really great to have these inexpensive web-based services out there to get the job done!
Nice tips Matt!
But instead of spending $49/month I prefer spending $25/month for project management.
I prefer DeskAway (http://www.deskaway.com) over Basecamp for managing my projects and tasks and collaborating with my team and clients. Though DeskAway is much cheaper than Basecamp the services provided by DeskAway is much superior and better than Basecamp. Also it gets updated once in a month as per user requests unlike Basecamp.
Great tips – I might also add:
acrobat.com – it allows you to screen share and record like Gotomeeting – except free
freeconferencecall.com – which allows you free conference callng like Gotomeeting.
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