Story Assistant

Helping You Build Relationships

Who we are: We're focused on improving relationships. We have significant experience in sales, marketing, client management and pride ourselves on being a valued resource to many of the top national media outlets (hence "Story Assistant").

Archive for December, 2009

I just read an interesting study from the Young Presidents’ Organization (YPO) that said, “80% of businesses plan to boost investment in social networking.” I can’t say this surprises me too much and don’t know what their definition of “boost” might be going into 2010 budgets:). I do think that as communicators and advocates of social media we need to be cognizant that social media isn’t our savior.

Okay, I won’t go as far to say that social media isn’t right for business – I actually do think there is a place in social for every type of business. What gets me the most excited is what the practice of social media has now uncovered in business communications. For example, I believe that businesses are now smarter about how they are distributing their stories to the audieneces that matter most…through social and traditional means.

As a result, here are 3 ways your organization can benefit from implementing a formal Story Distribution process:

1 – Leveraging Existing Communications – One of the biggest mysteries in the world of corporate communications is why so many useful and amazing studies, stories and facts are bottled up internally as if it were a map to the Holy Grail. Instead, look at each of these valuable communications tools, wrap your company messaging around it in an email and send it off to your employees, clients, investors and prospects.

2 – Actually Deliver an ROI – There is nothing more frustrating as a communications professional than having to quantify how awareness and branding effect a company’s bottom line. You know why? It doesn’t! Before you jump all over me…give me a chance to explain. There is significant value in landing a media story, having bloggers buzzing about your brand and unbelievable engagement across your social platforms. It may even result in a sale or two or several for your company. But it isn’t and shouldn’t be a direct tie into sales…until your Story Distribution process came along. Now imagine all of the validity, awareness and branding that you’re helping establish for your company is repurposed throughout the organization and among your targeted audience by the sales team, HR, investor relations, customer service, etc. In essence, you would be hedging your bet by doing so and allowing your communications to actually tie into your company’s bottom line – a true ROI.

3 – Because It Already Exists – What I mean here is the communications tools and channels already exist within your organization. Your sales, HR, investor relations, customer service and marketing teams already exist. You just need some real time communications tools developed around each story being distributed in a way that is complimentary to the platform and process that already exists. If Sales need it in a PowerPoint slide – it happens. If HR needs it in a 500-word article for their weekly newsletter – it happens. If Customer Service needs it in scripted bullet points – it happens.

I’ve always been a big believer in Story Distribution processes although I have also been caught up in the traditions of clip reports and focusing on the results. Today, I’m happy to say that I believe my job begins when the story takes place because now it is time to share that story with others…through social media, through additional media coverage, and through hand-delivering the story to your key audiences.

Do you use Story Distribution in your communications strategy? If so, how is it working and what makes it happen? If not, why not?

I’m sure by now you’ve learned or heard that YouTube is currently the third largest search engine with 85 million unique visitors in November alone…

Compared to Google and Yahoo, YouTube is growing three times as fast with a yearly growth rate of 35% compared to 11% (Google) and 6% (Yahoo). I’d say Google has a lot to be thankful for here in 2009 as reported by the WSJ yesterday.

As PR and media relations professionals, I believe we have a lot to learn from this reality – people (including the media) crave video.

We’ve been incorporating video into our Awareness Campaigns for clients for well over a year now. One way has been creating vlogs which are part of an online library of video content for their websites  and even “vitches”…yes, you heard me right a vitch, a video pitch:).

Learning from YouTube’s popularity, we’ve come up with 3 reasons you and others should strongly consider doing vitches:

1 – Direct Contact to the Resource - The media’s needs continue to evolve and change. Traditional press releases are more for SEO today than for influencing a reporter to write about your company or client. An email pitch gives you limited time and words to make an impression. You might have great success picking up the phone…but time is even more of a crunch as newsrooms get cut and beats begin to pile up. Try capturing your next pitch on a Flip Video of your resource (not you), send the link to the video quickly outlining what the media contact will see in the video and see what happens. I think you’ll be pleasantly surprised!

2 – Entertain Don’t Educate – Don’t get me wrong, it’s valuable and necessary to educate the media, but in today’s environment you might consider taking more of a lighthearted approach to convincing them of your story or resource. You don’t need to be “funny” but just by doing a video vs. written pitch you will allow them to sit back in their cubicle and give them a fresh change of pace to trying to figure out where their story is in your pitch or release.

3 – Broadcast Requires Video Footage – The vitch is especially influential when pitching broadcast including TV and radio. If they’re going to have your resource on as a guest they need to be sure they have someone who is going to be of value and is ready for a “live” interview. If they see your resource can carry the conversation for 60-90 seconds (the longest these should be) they’ll certainly feel much better about booking them as a guest.

Curious to hear if you’re vitching. If so, how’s it going? If not, why?! Looking forward to this conversation!