I just read an interesting study from the Young Presidents’ Organization (YPO) that said, “80% of businesses plan to boost investment in social networking.” I can’t say this surprises me too much and don’t know what their definition of “boost” might be going into 2010 budgets:). I do think that as communicators and advocates of social media we need to be cognizant that social media isn’t our savior.

Okay, I won’t go as far to say that social media isn’t right for business – I actually do think there is a place in social for every type of business. What gets me the most excited is what the practice of social media has now uncovered in business communications. For example, I believe that businesses are now smarter about how they are distributing their stories to the audieneces that matter most…through social and traditional means.

As a result, here are 3 ways your organization can benefit from implementing a formal Story Distribution process:

1 – Leveraging Existing Communications – One of the biggest mysteries in the world of corporate communications is why so many useful and amazing studies, stories and facts are bottled up internally as if it were a map to the Holy Grail. Instead, look at each of these valuable communications tools, wrap your company messaging around it in an email and send it off to your employees, clients, investors and prospects.

2 – Actually Deliver an ROI – There is nothing more frustrating as a communications professional than having to quantify how awareness and branding effect a company’s bottom line. You know why? It doesn’t! Before you jump all over me…give me a chance to explain. There is significant value in landing a media story, having bloggers buzzing about your brand and unbelievable engagement across your social platforms. It may even result in a sale or two or several for your company. But it isn’t and shouldn’t be a direct tie into sales…until your Story Distribution process came along. Now imagine all of the validity, awareness and branding that you’re helping establish for your company is repurposed throughout the organization and among your targeted audience by the sales team, HR, investor relations, customer service, etc. In essence, you would be hedging your bet by doing so and allowing your communications to actually tie into your company’s bottom line – a true ROI.

3 – Because It Already Exists – What I mean here is the communications tools and channels already exist within your organization. Your sales, HR, investor relations, customer service and marketing teams already exist. You just need some real time communications tools developed around each story being distributed in a way that is complimentary to the platform and process that already exists. If Sales need it in a PowerPoint slide – it happens. If HR needs it in a 500-word article for their weekly newsletter – it happens. If Customer Service needs it in scripted bullet points – it happens.

I’ve always been a big believer in Story Distribution processes although I have also been caught up in the traditions of clip reports and focusing on the results. Today, I’m happy to say that I believe my job begins when the story takes place because now it is time to share that story with others…through social media, through additional media coverage, and through hand-delivering the story to your key audiences.

Do you use Story Distribution in your communications strategy? If so, how is it working and what makes it happen? If not, why not?

I’m sure by now you’ve learned or heard that YouTube is currently the third largest search engine with 85 million unique visitors in November alone…

Compared to Google and Yahoo, YouTube is growing three times as fast with a yearly growth rate of 35% compared to 11% (Google) and 6% (Yahoo). I’d say Google has a lot to be thankful for here in 2009 as reported by the WSJ yesterday.

As PR and media relations professionals, I believe we have a lot to learn from this reality – people (including the media) crave video.

We’ve been incorporating video into our Awareness Campaigns for clients for well over a year now. One way has been creating vlogs which are part of an online library of video content for their websites  and even “vitches”…yes, you heard me right a vitch, a video pitch:).

Learning from YouTube’s popularity, we’ve come up with 3 reasons you and others should strongly consider doing vitches:

1 – Direct Contact to the Resource - The media’s needs continue to evolve and change. Traditional press releases are more for SEO today than for influencing a reporter to write about your company or client. An email pitch gives you limited time and words to make an impression. You might have great success picking up the phone…but time is even more of a crunch as newsrooms get cut and beats begin to pile up. Try capturing your next pitch on a Flip Video of your resource (not you), send the link to the video quickly outlining what the media contact will see in the video and see what happens. I think you’ll be pleasantly surprised!

2 – Entertain Don’t Educate – Don’t get me wrong, it’s valuable and necessary to educate the media, but in today’s environment you might consider taking more of a lighthearted approach to convincing them of your story or resource. You don’t need to be “funny” but just by doing a video vs. written pitch you will allow them to sit back in their cubicle and give them a fresh change of pace to trying to figure out where their story is in your pitch or release.

3 – Broadcast Requires Video Footage – The vitch is especially influential when pitching broadcast including TV and radio. If they’re going to have your resource on as a guest they need to be sure they have someone who is going to be of value and is ready for a “live” interview. If they see your resource can carry the conversation for 60-90 seconds (the longest these should be) they’ll certainly feel much better about booking them as a guest.

Curious to hear if you’re vitching. If so, how’s it going? If not, why?! Looking forward to this conversation!

Should it be of any surprise that consumers think of themselves and their personal needs before the brand they’re buying from?! Not to me…

I just read today’s SmartBrief on Social Media - if you haven’t subscribed to this newsletter, please do so ASAP – it’s great! Below is a link to my video response/reaction to a study that recently came out from The Razorfish Digital Brand Experience Report 2009.

Take a look at the report yourself as I’d love your thoughts on the findings! Thanks!

I chuckled after reading Ben Parr’s story yesterday on Mashable entitled, “AP and News Corp: Facebook, YouTube, Google Are Exploiting Us.” Within Ben’s story he quoted the shared frustrations coming from Tom Curley (AP) and Rupert Murdoch (News Corp):

Tom Curley: “Crowd-sourcing Web services such as Wikipedia, YouTube and Facebook have become preferred customer destinations for breaking news, displacing Web sites of traditional news publishers. We content creators must quickly and decisively act to take back control of our content.”

Tom Curley: “We will no longer tolerate the disconnect between people who devote themselves – at great human and economic cost, to gathering news of public interest and those who profit from it without supporting it,”

Rupert Murdoch: “The aggregators and plagiarists will soon have to pay a price for the co-opting of our content. But if we do not take advantage of the current movement toward paid content, it will be the content creators, the people in this hall, who will pay the ultimate price and the content kleptomaniacs who triumph.”

When on earth are traditional media outlets going to understand that consumers aren’t out to get them but rather would prefer their news faster and throughout a variety of different mediums (social media included)?

Here are my 3 Reasons Traditional Media Will (Has) Fail Online:

1 – It’s All About Your Reader…Not You! Case and point from the quotes above from Curley and Murdoch, folks aren’t trying to take anything away from anyone, we’re just listening and responding to the needs of news consumers.

2 – Its Almost Too Late – Traditional media outlets have seen this coming for some time and for whatever reason never put any value into the fact that consumers demanded their information throughout such mediums. With the exception of a select few (WSJ & USA Today…in my opinion) most are trying to play catch-up when so many of their audience has already left seeking other means for their news fix.

3 – People Don’t Want to Pay $ For Free News – Until traditional media outlets realize that in today’s world access to news is free (and will be for good) they will continue to fail and subscription numbers will plummet even faster. Don’t get me wrong, they should provide paid content but only after they begin offering what the consumers want to see such as video, transparency, consumer feedback, etc.

Do you think traditional media still has a shot within the online world? I’d love to continue this conversation:)

I’m usually pretty good at including links in my blog posts (as I advise any of my clients to do) but surprisingly, I can’t find much about a topic that has been very near and dear to me recently – advising businesses on how to effectively leverage their media coverage and other news to their targeted audiences.

Myself included, I believe that PR professionals should take a hard look at how we are conducting business. Too often the end result of our efforts are in the form of a “clip report” listing out all of the media hits we’ve received for the month or targeted campaign. Although media coverage is an essential part of what we do, it is only the beginning to an end.

As a result I’ve come up with “5 Steps to Effectively Leverage Your Media Coverage”:

1 – Gain Organizational Buy-In - It is so important that the most influential departments of an organization (not just marketing and sales) understand the value of passing along successful media coverage to their targeted audiences. These departments don’t need to create new ways to communicate with their important audiences, they just need to understand the value in “merchandising” these stories to such audiences. By doing so your entire organization is hedging your PR spend bet by ensuring these audiences have seen the coverage…directly from you.

2 – Customize Your Distribution – Once you have buy-in from the most influential departments (i.e., sales, marketing, customer service, HR, IT, IR, etc.) you need to make sure the materials you are arming them with are customized for their specific needs. For example, HR might prefer to send something out to the employees via an email while sales might prefer some speaking points about the coverage since they typically meet face-to-face or over the phone. In order to support the entire organization, you must customize your correspondence accordingly.

3 – Designate a Department Contact - It is one thing to arm a department with the right tools to effectively communicate with their respective targeted audiences, it is another thing to assume they know what to do with these tools and/or will use them at all. As a result, you must have a point of contact within each department who takes ownership of this communications strategy. Someone who can train, advise and measure how effective such outreach was within each department.

4 – Measure Your Impact - Building on point #3…you must develop the appropriate mix of measurements that are consistent with you management team’s expectations. Typically this is a blend of quantitative and qualitative measurements. Quantitative might be tracking how many people each member of your department reached out to with these tools – via email, phone, in-person, etc. Qualitative might be some anecdotal feedback you received from your targeted audience about the coverage.

5 – Report to Key Management – Once you’ve discovered the right mix of measurements for this program, you have to ensure that the executive teams are able to see how such a program is being implemented across your entire organization. In addition, they have to see how effective such outreach is for the overall goals of the organization. Seeing that you’re creating a minimal amount of work and leveraging existing means of communications…they’ll likely see the value of such a program.

I’m sure I’ve left out some of the important steps or details but I believe we as communications professionals need to remember that the validation we create with media coverage is only as good as the number of targeted audiences that see it. What am I missing? As always, thanks for reading and/or joining the conversation!

You’ve just wrapped up a successful PR campaign and generated numerous stories across national, regional and trade media. Your client is pumped up as you deliver the culmination of your program in the form of a massive clip report. Everyone is happy…right?

I’ve constantly been agitated by the PR industry (for which I’m a part of) and our inability to tie into the most important aspect of our profession – validating the client’s that we serve. There are many different ways for us to measure the effectiveness of our programs. In fact, Katie Paine, founder of KDPaine & Partners is probably one of the very best at designing the measurement programs in our industry. However, I’m not talking about measurement; I’m talking about educating companies about how to effectively “merchandise” these media placements throughout their organization directly to their targeted audiences. Validating their business by hand-delivering such media coverage to these targeted audiences.

Here are just a few of the things you can do to make your PR program an internal success that will have the entire organization (and targeted audiences) singing your praises:

• A Reason to Call or Email - How many times do sales teams bitch and complain about having to make cold calls or never having anything new to take to their clients or prospects? Now they do as a result of your media coverage. Draft a number of communications tools including emails, speaking points, etc. that anyone in your organization can take to their respective audiences directly relating to these stories. They now have a great reason to connect that isn’t self serving or traditional.
• Encourage You Organization to Leverage Social Media – Too many times we hear about companies looking to put restrictions in place for their employees on social media. Bad idea. Instead, encourage and arm your employees with the links, Tweets, and summarized posts about the media coverage on their personal profiles. Besides any employee should be excited about their company being featured in the media.
• Wear it on your Sleeve – Okay, not literally but employees should be proud of such coverage and should let others know via their email signature, on their website, marketing materials, business cards, etc. Everyone appreciates being featured in the media and besides, it will certainly be a great conversation starter.

I could go on and on but would love to hear what you’re doing to “merchandise” your stories. This has become a standard practice for my firm and I hope others will catch on and not move on once the results come in but instead let the games (and outreach) begin!

I continue to be amazed at all of the interactions being had on Twitter with traditional/social media professionals and others. In fact, today’s announcement by Cision introducing their new service called JournalistTweets followed by another amazing conversation tonight on #journchat made me think about something…

Is Twitter becoming a new media platform itself?

I say this for many reasons…not just because of the Twitter hype we’re experiencing today. Let me try and explain with these 3 points:

1 – The News Push – I’ve been able to replace all of my RSS news feeds because most of the major news outlets I traditionally follow are broadcasting their news via Twitter (i.e., here is an amazing list compiled by Sarah Evans – MediaOnTwitter).

2 – The Micro Blog – Most media (journalists and bloggers) are using Twitter to market their stories or blogs to others. Granted, they are only using Twitter to supplement their “story marketing” but there is no doubt that the traffic being created by these tactics are growing rapidly.

3 – The “Conversation” – This is the biggest reason (and most powerful weapon of Twitter) I am so bold to make a statement that this is becoming it’s own media platform – like TV, radio, print, etc. On Twitter journalists are conversing with mass audiences (not just PR/Communications professionals), tapping into general interest and niche expertise alike.  In the same right, these casual conversations are becoming news themselves.

Am I going on a limb here? Perhaps drinking too much Twitter Kool-Aid? Or do you too believe that Twitter has morphed into so much more than just another social media or networking platform. Talk with me!

Back in February I wrote a post entitled Is it Too Late for Traditional Newspapers? – Like many, I believe innovation and adoption of social media and online components will be the downfall of these traditional newspapers.

Today many people continue to ask me why we are now playing in the “social media” space when our firm has been focused on traditional media relations. I always think I have a good answer for such a question, “because as traditional media evolves, organizations will have the unique ability to reach their targeted audiences without using the media as their mouthpiece.” I’ve since realized that this response fails to answer the full picture about why we are involved with social media – because many of these traditional journalists are also playing in this space.

Many others have recently weighed in on this topic including the story yesterday by @woodylewis on Mashable (@mashable) entitled, “5 Ways Traditional Media is Going Social.”

What I like most about Woody’s story is how he talks about the successful approach that John Byrne (@johnabyrne), editor-in-chief of BusinessWeek Online has had leveraging his Twitter profile. In fact, his post “What’s Your News Story Idea” John gives readers a chance to share and submit their story ideas to John and a number of other BusinessWeek editors. This looks great on the surface, but from what I’ve seen, John is truly delivering on this promise since April…2008!

Another great example of the traditional media’s use of social media would be the wiki that PR & social media expert Sarah Evans (@PRSarahEvans) put together called MediaOnTwitter listing out all of the journalists and media outlets currently on Twitter. I love this list and often forward to any PR or marketing colleague who doubts why they should be using Twitter. Not to be pitching per se as John suggests, but to be interacting with these influential journalists and to be reading their respective outlets.

What are some examples you’ve seen of traditional and social media blending together? And to Woody’s point, do you believe his closing comments, “When the economy recovers, those brands that have survived by innovating should benefit from the social media tools they’ve put in place.”? I do.

For us “news junkies” we can’t help but see the stories and chaos taking place on Twitter today around Amazon.  According to reports, their supposed “glitch” resulted in several gay and lesbian authors and books being flagged as “inappropriate content.” Several folks are posting to the Twitter hash tag #AmazonFail (here is some additional background on this).

Without knowing all of the details or specifics, I have to offer up some PR thoughts to this entire situation (i.e., PR dilemma):

1. Speed of message – As many of my PR colleagues (@chrispitre & @JGoldsborough) mentioned while tweeting about this story earlier today, how could Amazon have sat on this over the weekend (regardless of it being Easter)?  As of 1 p.m. CT today, there has yet to be any statement beyond “glitch” from Amazon. Such an organization cannot afford to have their PR people (or their executive team) sitting back while getting slaughtered online & in the news.
2. Just tell the truth! – I’m not sure how much of the truth was revealed on this situation by Amazon, but when the WSJ, AP and others just have that you’ve said it was a “glitch” you aren’t quite answering the question.  Just admit, “we messed up” or “have no idea what happened but will get back to you once we do.”  Or in the spirit of yesterday’s religious holiday…”the truth will set you free!” Unfortunately it may be too late!
3. Get online – Regardless of the “facts” Amazon needs to be on Twitter, commenting on blogs, and communicating with the social media communities.  I’m not sure if this is their official Twitter profile, but it certainly appears to be “crickets chirping” on their end. This is a colossal mistake…either way you look at this issue.

I could have done a Top 10 or 20 list here but thought I’d start with the 3 most obvious:).  I’d love to hear your comments or reactions to the way Amazon is dealing with (or not) today’s situation.  Thanks!

As expected, I’ve heard a lot of buzz recently that Twitter is just a “fad”, “a waste of time”, “not for business”, etc. In fact, on Monday here in Chicago I had to laugh at the report from Bob Sirott at NBC 5 who completely misses the mark about the value of Twitter saying it is, “a place to tell other people what you’re doing.”  Such a one way dialog is quite obvious when you look at Bob’s Twitter page .

I’m not at all surprised about Bob’s reaction as this is bound to happen when you see such a surge of stories in the media. To validate this increase in media conversations, I did a quick Google News search on the top social media platforms including Facebook, MySpace, Twitter and YouTube.  Here’s what I found:

• #1 – 62,000 media mentions of Facebook
• #2 – 44,000 media mentions of Twitter
• #3 – 43,500 media mentions of YouTube
• #4 – 26,000 media mentions of MySpace

In fact, I’ve started doing a series of Twitter 101 sessions with individuals, businesses, organizations, etc. My goal is not to “hook” them in our wonderful world of Twitter…but to educate them about how they might be able to leverage Twitter as a valuable networking tool.

What do you think about Twitter? Is it hear to stay or just a lot of hype? Also, what are some of your best practices around using Twitter? Thanks!