I was recently asked to participate in a webinar with a leader in the media services (directories) space – CISION . I was tasked with talking to their almost 2,000 registered participants about Twitter 101 arming them with some of the basic knowledge and understanding to make them mildly dangerous as business professionals on Twitter:).

I would encourage you to listen to the webinar yourself via this replay or you can register for our next webinar on Thursday, June 18 at 10 a.m. CT. Better yet, I thought I’d provide you with the PowerPoint presentation and list out the links to the various tools we recommended during this workshop:

http://www.tweetdeck.com/ (downloadable desktop application)

http://desktop.seesmic.com/  (downloadable desktop application)

http://www.twitpic.com/

http://www.tweetlater.com/

http://www.twellow.com/

http://www.mrtweet.net/

http://www.bit.ly/

Enjoy and I’d welcome any feedback or tips you might have to share!

Cheers!

You’ve just wrapped up a successful PR campaign and generated numerous stories across national, regional and trade media. Your client is pumped up as you deliver the culmination of your program in the form of a massive clip report. Everyone is happy…right?

I’ve constantly been agitated by the PR industry (for which I’m a part of) and our inability to tie into the most important aspect of our profession – validating the client’s that we serve. There are many different ways for us to measure the effectiveness of our programs. In fact, Katie Paine, founder of KDPaine & Partners is probably one of the very best at designing the measurement programs in our industry. However, I’m not talking about measurement; I’m talking about educating companies about how to effectively “merchandise” these media placements throughout their organization directly to their targeted audiences. Validating their business by hand-delivering such media coverage to these targeted audiences.

Here are just a few of the things you can do to make your PR program an internal success that will have the entire organization (and targeted audiences) singing your praises:

• A Reason to Call or Email - How many times do sales teams bitch and complain about having to make cold calls or never having anything new to take to their clients or prospects? Now they do as a result of your media coverage. Draft a number of communications tools including emails, speaking points, etc. that anyone in your organization can take to their respective audiences directly relating to these stories. They now have a great reason to connect that isn’t self serving or traditional.
• Encourage You Organization to Leverage Social Media – Too many times we hear about companies looking to put restrictions in place for their employees on social media. Bad idea. Instead, encourage and arm your employees with the links, Tweets, and summarized posts about the media coverage on their personal profiles. Besides any employee should be excited about their company being featured in the media.
• Wear it on your Sleeve – Okay, not literally but employees should be proud of such coverage and should let others know via their email signature, on their website, marketing materials, business cards, etc. Everyone appreciates being featured in the media and besides, it will certainly be a great conversation starter.

I could go on and on but would love to hear what you’re doing to “merchandise” your stories. This has become a standard practice for my firm and I hope others will catch on and not move on once the results come in but instead let the games (and outreach) begin!

I continue to be amazed at all of the interactions being had on Twitter with traditional/social media professionals and others. In fact, today’s announcement by Cision introducing their new service called JournalistTweets followed by another amazing conversation tonight on #journchat made me think about something…

Is Twitter becoming a new media platform itself?

I say this for many reasons…not just because of the Twitter hype we’re experiencing today. Let me try and explain with these 3 points:

1 – The News Push – I’ve been able to replace all of my RSS news feeds because most of the major news outlets I traditionally follow are broadcasting their news via Twitter (i.e., here is an amazing list compiled by Sarah Evans – MediaOnTwitter).

2 – The Micro Blog – Most media (journalists and bloggers) are using Twitter to market their stories or blogs to others. Granted, they are only using Twitter to supplement their “story marketing” but there is no doubt that the traffic being created by these tactics are growing rapidly.

3 – The “Conversation” – This is the biggest reason (and most powerful weapon of Twitter) I am so bold to make a statement that this is becoming it’s own media platform – like TV, radio, print, etc. On Twitter journalists are conversing with mass audiences (not just PR/Communications professionals), tapping into general interest and niche expertise alike.  In the same right, these casual conversations are becoming news themselves.

Am I going on a limb here? Perhaps drinking too much Twitter Kool-Aid? Or do you too believe that Twitter has morphed into so much more than just another social media or networking platform. Talk with me!

Back in February I wrote a post entitled Is it Too Late for Traditional Newspapers? – Like many, I believe innovation and adoption of social media and online components will be the downfall of these traditional newspapers.

Today many people continue to ask me why we are now playing in the “social media” space when our firm has been focused on traditional media relations. I always think I have a good answer for such a question, “because as traditional media evolves, organizations will have the unique ability to reach their targeted audiences without using the media as their mouthpiece.” I’ve since realized that this response fails to answer the full picture about why we are involved with social media – because many of these traditional journalists are also playing in this space.

Many others have recently weighed in on this topic including the story yesterday by @woodylewis on Mashable (@mashable) entitled, “5 Ways Traditional Media is Going Social.”

What I like most about Woody’s story is how he talks about the successful approach that John Byrne (@johnabyrne), editor-in-chief of BusinessWeek Online has had leveraging his Twitter profile. In fact, his post “What’s Your News Story Idea” John gives readers a chance to share and submit their story ideas to John and a number of other BusinessWeek editors. This looks great on the surface, but from what I’ve seen, John is truly delivering on this promise since April…2008!

Another great example of the traditional media’s use of social media would be the wiki that PR & social media expert Sarah Evans (@PRSarahEvans) put together called MediaOnTwitter listing out all of the journalists and media outlets currently on Twitter. I love this list and often forward to any PR or marketing colleague who doubts why they should be using Twitter. Not to be pitching per se as John suggests, but to be interacting with these influential journalists and to be reading their respective outlets.

What are some examples you’ve seen of traditional and social media blending together? And to Woody’s point, do you believe his closing comments, “When the economy recovers, those brands that have survived by innovating should benefit from the social media tools they’ve put in place.”? I do.

For us “news junkies” we can’t help but see the stories and chaos taking place on Twitter today around Amazon.  According to reports, their supposed “glitch” resulted in several gay and lesbian authors and books being flagged as “inappropriate content.” Several folks are posting to the Twitter hash tag #AmazonFail (here is some additional background on this).

Without knowing all of the details or specifics, I have to offer up some PR thoughts to this entire situation (i.e., PR dilemma):

1. Speed of message – As many of my PR colleagues (@chrispitre & @JGoldsborough) mentioned while tweeting about this story earlier today, how could Amazon have sat on this over the weekend (regardless of it being Easter)?  As of 1 p.m. CT today, there has yet to be any statement beyond “glitch” from Amazon. Such an organization cannot afford to have their PR people (or their executive team) sitting back while getting slaughtered online & in the news.
2. Just tell the truth! – I’m not sure how much of the truth was revealed on this situation by Amazon, but when the WSJ, AP and others just have that you’ve said it was a “glitch” you aren’t quite answering the question.  Just admit, “we messed up” or “have no idea what happened but will get back to you once we do.”  Or in the spirit of yesterday’s religious holiday…”the truth will set you free!” Unfortunately it may be too late!
3. Get online – Regardless of the “facts” Amazon needs to be on Twitter, commenting on blogs, and communicating with the social media communities.  I’m not sure if this is their official Twitter profile, but it certainly appears to be “crickets chirping” on their end. This is a colossal mistake…either way you look at this issue.

I could have done a Top 10 or 20 list here but thought I’d start with the 3 most obvious:).  I’d love to hear your comments or reactions to the way Amazon is dealing with (or not) today’s situation.  Thanks!

What a pleasant surprise to wake up this morning and see that I was able to round out the list of 115 Marketing Strategies for Small Businesses in today’s The Toilet Paper Entrepreneur! 

What tips might you have added to this list? Any good anecdotes? Enjoy!

I’ve spent a lot of time over the past several months learning about Twitter and more recently answering the slue of questions from those new to the platform or interested learning more about it. As a result, we have recently put together a simple 90-minute crash course called…Twitter 101 (go figure:).

Here is a quick overview of this session – I would love your feedback…are we missing anything, did we focus on the wrong things, etc.?

Social Media Facts

• Social Media are platforms for interaction & relationships, not content and ads (as with traditional “old media”)
• 5 Misconceptions about Social Media:
  1. Another fad
  2. It’s for kids or teens
  3. Used by tech geeks
  4. Not for businesses
  5. A BIG waste of time
• Social networks & blogs = 4^th most popular online activity ahead of email
• 67% of overall global online community now visit these sites
• The biggest increase in visitors during 2008 to “member Community” web sites globally came from the 35-49 yr old age group (+11.3 million)

What is Twitter?

Twitter is “The world’s largest cocktail party!”  With 11 million registered users, Twitter is growing 6X faster than Facebook.

Twitter is a social networking and micro-blogging service that enables its users to send and read other users’ “updates” known as tweets. (wikipedia)

 Twitter Crash Course

• Create your Twitter profile
• Followers – see everything you tweet; Following – you see everything they tweet
• Search for other Tweeps – “find people”
• Tweeting:
  1. Begin engaging in conversations once you have some that you’re following
  2. Do tell people what you’re doing, but less than 50% of your tweets
  3. Share useful stories, blog posts, quotes or information – you want them to share with their followers
• @ Replies
• Direct Messages or DM’s
• Retweet or RT

 Time Management

Restricting your time on Twitter is important

• Block off three 15-20 minute blocks of time throughout your day
• When you’re on Twitter – don’t reply to email, answer phone calls etc. FOCUS on Twitter, ENGAGE
• If time allows, spend the evening catching up with your tweeps; especially if your time was cut short during the workday

 Useful Twitter Sources & Sites

www.tinyurl.com – shortens any URL allowing you to include it in your tweets, keeping it within the 140 characters

www.twitpic.com – allows you to share photos on Twitter

www.tweetdeck.com – helps you organize those you’re following into categories & makes it easier to tweet with each.

www.tweetlater.com – just like Google Alerts, it uses “keywords” to help you find others that are tweeting about things you’re interested in, allowing you to follow them.

www.twellow.com – allows you to search by category or industry + same functionality of Twitter Search

www.mrtweet.net – this is your personal networking agent that looks at your existing followers and following and lines you up with others that share similar traits.

As expected, I’ve heard a lot of buzz recently that Twitter is just a “fad”, “a waste of time”, “not for business”, etc. In fact, on Monday here in Chicago I had to laugh at the report from Bob Sirott at NBC 5 who completely misses the mark about the value of Twitter saying it is, “a place to tell other people what you’re doing.”  Such a one way dialog is quite obvious when you look at Bob’s Twitter page .

I’m not at all surprised about Bob’s reaction as this is bound to happen when you see such a surge of stories in the media. To validate this increase in media conversations, I did a quick Google News search on the top social media platforms including Facebook, MySpace, Twitter and YouTube.  Here’s what I found:

• #1 – 62,000 media mentions of Facebook
• #2 – 44,000 media mentions of Twitter
• #3 – 43,500 media mentions of YouTube
• #4 – 26,000 media mentions of MySpace

In fact, I’ve started doing a series of Twitter 101 sessions with individuals, businesses, organizations, etc. My goal is not to “hook” them in our wonderful world of Twitter…but to educate them about how they might be able to leverage Twitter as a valuable networking tool.

What do you think about Twitter? Is it hear to stay or just a lot of hype? Also, what are some of your best practices around using Twitter? Thanks!

How many times over the past several months have you been asked about social media (i.e., blogging, Twitter, Facebook, YouTube, etc.)? Perhaps your family heard you talking about your Facebook page, a client overheard you mention something about your blog or perhaps a neighbor just learned about YouTube because a friend forwarded them a hilarious video. For whatever reason you have all of a sudden been singled out as an “expert” because you are participating across multiple social media platforms.

I’ve recently had this exact thing happen to me and I typically respond by saying, “I’m certainly not an ‘expert’ but I consider myself and advocate.”  Unless you’re Chris Brogan or a small handful of others that have been playing in this space from the very beginning, you likely aren’t an expert. Plus since this space is evolving every single day, just by nature of participation, we are all learning as we move along.

I would recommend that each of you reading this post strongly consider how you are positioning yourself in this ever changing space. I think there is an amazing opportunity to advocate (specifically to the business world) the basics of social media so folks aren’t jumping into these platforms without a clear understanding of how they work & how they work to your advantage.  Here are 5 speaking points I use with anyone to educate them on the basics of using social media:

1. What is social media? – I like to tell folks that social media are platforms for interaction and relationships, not content or ads (like traditional media). Don’t get me wrong, content is very important but only in the context of adding value to the interactions & relationships;
2. The State of the Social Media Industry – I also like to tell people that if you’re willing to be (1) consistent & (2) transparent, you’ll likely do well in the social media space.  People also love stats, so it is important that they understand the reality of today’s social media landscape – here are some great industry stats from Mashable;
3. Common misconceptions about social media – In order to best relate to someone that hasn’t yet explored social media, it is very important to discuss the most common misconceptions such as: it’s just another online fad, it’s just for teens or tech geeks, it’s not for business or it’s a BIG waste of time;
4. Corporate examples of social media programs – I was recently introduced to the good folks over at Blog Council who work with the largest corporations currently leveraging social media. They have some amazing case studies from companies such as Walmart, Intel, UPS and The Home Depot. I think this answers the question is it right for businesses:);
5. Develop a social media strategy – If at this point they are interested in moving forward, this step is a MUST. Like any good business goals, you must also be able to measure what you are doing across these social media platforms. I like to help them develop a strategy with realistic goals and measurements before they even start experimenting across these platforms.

What do you say to people who ask about social media as a whole or these specific platforms? Do you consider yourself to be an advocate? Personally, anyone who is willing to share their best practices and has proven (measurable) success should be talking to everyone experimenting with social media. If we don’t, this space that we all cherish and appreciate could quickly be flooded by folks that DON’T get it…and that would suck:).

This past holiday season I conducted a pseudo study of all the holiday or Christmas cards I received. Much to my sjogren, I discovered that almost 75% of the cards received hadn’t one bit of personalization on them except for the handwritten address. And probably half of those that weren’t personalized at all didn’t even have a handwritten address…but a printed lable. 

Please don’t get me wrong, we had a nice family photo card made via Shutterfly this year, last and probably the year prior.  But my wife and I usually sit down and sign each card typically writing a little personalized note on each. Besides, for many, this may be our only interaction with them all year!

Unfortunately, I believe we’re in a new era of “Template Personalization.” The dichotomy of the phrase is on purpose as ”template” and “personalization” are as opposite as “night” and “day.” Yet we see examples of this being used across all mediums of communication today. Here are 3 additional examples of “Template Personalization”:

• Blast Emails – We see this one all too much within the business world and in particular within public relations as many PR firms and professionals see a need to blast a pitch and worse yet, a release to hundreds of journalists…hoping for something to stick.
• Evite – I’ve used Evite’s many times and will continue to do so as they’re a great way of managing a party or event. But when you have a small group of friends, family or even coworkers your inviting for an event…why not use print invitations and write a personal invite on each?
• Automatic Direct Messages on Twitter - When you start following someone on Twitter (kind of like your “friends” on Facebook for those of you not using Twitter) there are many services out there that allow for you to send a template response or direct message to those that started following you. I’ve recently started calling attention to these via my Twitter account (here is a link to these tweets).

What are some good (or bad in this situation) examples of “Template Personalization” that you’ve seen? I look forward to adding to this list as I definitely plan on tweeting & posting on this subject often…consider it a pet peeve of mine:)